Delivery and Payment

Payment

PaypalWorldpay

We currently offer two secure online processing payment options: Paypal and Worldpay.

Please note that you DO NOT need to have a Paypal account to make a credit/debit card payment using Paypal.

 

UK Shipping FAQs

Which carrier do you use for delivery?
Royal Mail is used predominantly on all orders unless the order is of an excessive weight, in which case, the order may be sent using DHL.
Which services are available for delivery?

The default option is 1st class post. Lead times on this are generally 1-2 days but, as this is not a guaranteed service, it can take longer. If your order is urgent, we strongly recommend looking at the Special Delivery option.

Also available at checkout is 'Special Delivery - Next Working Day' (by 1pm to most areas of the UK). The cut-off time for the placing of orders that require this service is 3pm, to allow us a reasonable chance of picking, packing and dispatching the same day. Orders with a large number of individual items placed late in the day may not be dispatched the same day but all reasonable efforts will be made to dispatch.

The 'Next Working Day' guarantee does not apply if:

  • Unable to deliver the item because there was no-one to sign for your item
  • The delivery address is in an area of the UK where Royal Mail do not guarantee next day delivery. (See their website for a list of exceptions. Mainly Top Scotch and Outer Hebrides.)
  • Royal Mail does not guarantee the delivery time for items to an address for which a person has paid for redirection services. The item will be forwarded to the new address using Special Delivery.


Special Delivery - Saturday is available on our website on a Thursday after 3pm through to Friday before 3pm through the checkout in addition to the 'Next Working Day' option. This is a slightly more expensive service.

Important Information on Special Delivery service - Most people choose the Special Delivery option as it is a fast, guarantee delivery service with insurance. However, if you send to an address where there is no-one available to sign for the delivery, the order will be taken back to the depot and you will get a card posted instructing you on how to organise re-delivery. It cannot be sent to another address or left anywhere. Royal Mail currently require 2 working days to organise re-delivery so this will significantly slow down the receipt of urgent orders. This allows time for the item to get back to the delivery office and be assigned for Redelivery. If you need the item earlier, you can collect it from the address shown on the card left (but this is usually a central depot and not your local Post Office). Royal Mail offer a re-delivery option to your local Post Office for a surcharge of £0.75.
When will my order be dispatched?
We aim to post all orders placed before 3pm on the same day (Monday to Friday excluding Bank Holidays). We do frequently operate a Saturday morning service so you may find that orders placed on a Friday evening are dispatched on Saturday, but this is not a guaranteed coverage.
How much is the delivery charge?
Our standard delivery service is charged at a standard flat rate of £2.40 (inc VAT) within the UK for orders less than £50.00.

Free 1st class delivery on all UK orders over £50.00

Special Delivery - Next Working Day service is available for a charge starting at £6.50 (+VAT) using Royal Mail Special Delivery service. The price is based on the weight of the order.

Special Delivery - Saturday (by 1pm) delivery (post code exceptions apply) starting at £9.50 (+VAT) using Royal Mail Special Delivery service. The cut-off time for this service is 3pm Friday.

 

EU Shipping

Do you ship to my country?
We deliver to all countries in the EU
What carrier do you use?

There are 2 airmail delivery service options available to EU countries: 'Airmail' and 'Airmail Express'. 'Airmail' is an untracked service. 'Airmail Express' provides a slightly faster delivery service and tracking information for added peace of mind.
(Both these services are only available on orders that weigh less than 2kg and a goods value less than £175.00 exc VAT.)

In addition to Airmail, we also offer delivery using DHL, FedEx and UPS.Estimated delivery lead times are indicated for the country you have selected. These are based on delivery to a business in a major city location. Delivery may take longer for remote locations. Also, a remote area charge may be applicable to some remote locations which we cannot reflect in our standard pricing. If this occurs, you will be contacted to discuss.

How much is delivery?

The delivery charge is per order but does depend on the weight and value of the order. To obtain an accurate price, add the items you want to order to the shopping basket and then select the 'Shipping Country' from the drop down list on the same page.

How quick is delivery?

'Airmail' aims to be delivered in 6-8 working days and 'Airmail Express' service aims to be delivered in 4-6 working days for most EU countries. These are the service aims but are not guaranteed and sometimes it can take longer due to the postal service in the destination country and delivery to remote areas. Although rare, it can sometimes take up to 3 weeks due to delays so please be patient. Any delays are out of our hands as it depends on the postal service in your country.

Estimated lead times are indicated by the UPS, DHL and FedEx services. These are the service aims but are not guaranteed. (Please note that some destinations produce slightly longer transit times). Issues such as sever weather can also affect these lead times.

When will my order be dispatched?
We aim to post all airmail orders placed before 3pm on the same day (Monday to Friday excluding Bank Holidays). We aim to post all Tracked Express Shipping orders placed before 9am BST (collection is early in our area) on the same day (Monday to Friday excluding Bank Holidays). Orders with a large number of individual items may not be dispatched the same day but all reasonable efforts will be made to dispatch.
I am VAT Registered
If your EU business is VAT registered, please create an account on our website then email us your VAT number. After we have checked this we will configure your account so you will not pay VAT. Delivery must be to an EU country and not the UK.

 

Worldwide Deliveries - outside the EU

Do you ship to my country?

We currently can take orders for delivery to the following countries:

Albania
Andorra
Argentina
Australia
Austria
Belarus
Belgium
Bermuda
Bolivia
Bosnia and Herzegowina
Brazil
Brunei Darussalam
Bulgaria
Canada
Canary Islands
Chile
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
El Salvador
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Japan
Jersey
Kazakhstan
Kenya
Korea, Republic of
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Martinique
Mexico
Monaco
Morocco
Netherlands
New Zealand
Norway
Oman
Philippines
Poland
Portugal
Reunion
Romania
Serbia
Singapore
Slovak Republic
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Arab Emirates
United States
Uruguay
Viet Nam

 

If you country is not listed, please email us to ask if it can be added.

What carrier do you use?

Our standard 'Airmail Express' delivery service is via one of the Airmail International Tracking and Signature services.. The particular service depends on the country of receipt but offers a degree of tracking and a slightly faster transit time than standard airmail.

In addition to Airmail, we also offer delivery using DHL, FedEx and UPS.Estimated delivery lead times are indicated for the country you have selected. These are based on delivery to a business in a major city location. Delivery may take longer for remote locations. Also, a remote area charge may be applicable to some remote locations which we cannot reflect in our standard pricing. If this occurs, you will be contacted to discuss.

How much is delivery?
The delivery charge is per order but does depend on the weight and value of the order. To obtain an accurate price, add the items you want to order to the shopping basket and then select the 'Shipping Country' from the drop down list on the same page. This is purely the delivery charge and does not include any import duties or tariffs.
How quick is delivery?

Airmail Express aims to be delivered in 5-7 working days for most countries. Sometimes this can take longer due to the postal service in the destination country. Although rare, it can sometimes take up to 4 weeks due to delays so please be patient. Any delays are out of our hands as it depends on the postal service in your country. Tracking information is available.

Estimated lead times are indicated by the UPS, DHL and FedEx services. These are the service aims based on delivery to a business address in a major city, but are not guaranteed. (Please note that some destinations produce slightly longer transit times). Issues such as sever weather can also affect these lead times. Import duties and taxes may be incurred and payment of these can delay delivery. Providing a contact telephone number for the destination is very important in arranging a speedy delivery.

When will my order be dispatched?
We aim to post all airmail orders placed before 3pm on the same day (Monday to Friday excluding Bank Holidays). We aim to post all Tracked Express Shipping orders placed before 9am BST (collection is early in our area) on the same day (Monday to Friday excluding Bank Holidays). Orders with a large number of individual items may not be dispatched the same day but all reasonable efforts will be made to dispatch.
VAT is displayed on the prices on the website
All prices on our website include VAT. If you choose a destination country that is outside of the EU, then VAT will not apply to your order. The VAT charged will be removed and you will see the changes in your basket before paying for your order.

Shopping Cart
0 items
 
DELIVERY/PAYMENT

Free Delivery Orders over £50

UK - £2.40 orders under £50
Airmail from £2.95 (+VAT)
More Details...

 
Brands
 
 Check out our videos
Follow us on:
acebook