Delivery and Payment

Payment

We currently offer secure online processing payment option with a credit/debit card or PayPal.

UK Shipping FAQs

Which carrier do you use for delivery?
Royal Mail is used predominantly on all orders unless the order is of an excessive weight/large value, in which case, the order may be sent using DPD or similar.

Which services are available for delivery?
The standard option is 1st class post and you can also specify 1st class Signed For. Lead times on this are generally 1-2 days but, as this is not a guaranteed service, it can take longer.

How much is the delivery charge?
To get a price for shipping, simply add the items required to your basket then click on the basket icon at the top left of the page. Now choose ‘View Basket’. Proceed to checkout and fill in basic address details to display charges.

International Shipping FAQs

Do you ship to my country?
We currently can take orders for delivery to the following countries:

Australia
Austria
Belgium
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Ireland
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Slovak Republic
Slovenia
Spain
Sweden
Switzerland
United States

What carrier do you use?
Our standard ‘Airmail Express’ delivery service is via one of the Airmail International Tracking and Signature services.. The particular service depends on the country of receipt but offers a degree of tracking and a slightly faster transit time than standard airmail.

In addition to Airmail Express, we also offer delivery using DPD.  Delivery may take longer for remote locations. Also, a remote area charge may be applicable to some remote locations which we cannot reflect in our standard pricing. If this occurs, you will be contacted to discuss.

How much is delivery?
To get a price for shipping, simply add the items required to your basket then click on the basket icon at the top left of the page. Now choose ‘View Basket’. Proceed to checkout and fill in basic address details to display charges.

How quick is delivery?
Airmail Express aims to be delivered in 5-7 working days for most countries. Sometimes this can take longer due to the postal service in the destination country. Although rare, it can sometimes take up to 4 weeks due to delays so please be patient. Any delays are out of our hands as it depends on the postal service in your country. Tracking information is available.

Estimated lead times for DPD services – these services usually deliver more quickly than Airmail Express, but are not guaranteed. (Please note that some destinations produce slightly longer transit times). Issues such as severe weather can also affect these lead times. Import duties and taxes may be incurred and payment of these can delay delivery. Providing a contact telephone number for the destination is very important in arranging a speedy delivery.

VAT
We are not VAT registered so prices on website do not include VAT.

Customs and import duties
Our delivery price does not include any customs charges, VAT or tax charges for which we are not responsible.  Please check your country’s import threshold and duty rates to ensure you are fully aware of the costs.

Please note we will not refund your order if you refuse the delivery for any of the reasons stated above and additional postage charges will be made for resending any returned order.

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